FAQs

 

Frequently Asked Questions

Last updated: July 17, 2026

Welcome to the NAVA VISION Frequently Asked Questions page. Here you can find helpful information about our products, orders, payments, shipping, returns, and customer support.

🪑 What products does NAVA VISION offer?

NAVA VISION offers office chairs designed to support a more comfortable and productive workspace.

Product features, materials, dimensions, adjustment options, weight capacity, and included components are displayed on each product page.

📏 How do I choose the right chair?

Before placing an order, review the product page carefully, including:

  • Chair dimensions

  • Seat height range

  • Weight capacity

  • Materials

  • Adjustable features

  • Recommended use

  • Available colors and models

We recommend comparing these details with your desk height, workspace, and personal preferences.

🛠️ Do the chairs require assembly?

Most chairs require some assembly.

Assembly instructions and the necessary components are included with the product. The level of assembly may vary by model.

For safe use, follow the supplied instructions carefully and confirm that all screws and components are properly secured before using the chair.

📦 What is included with my order?

The contents of each package are listed on the applicable product page.

Depending on the model, your order may include:

  • Chair components

  • Assembly hardware

  • Required tools

  • User or assembly instructions

Decorative items, desks, or accessories shown in product images are not included unless specifically stated.

💳 What payment methods do you accept?

Available payment methods are displayed securely during checkout.

Depending on your location and device, payment options may include major credit or debit cards, accelerated checkout options, and supported digital wallets.

All prices and applicable charges are shown before you complete payment.

🔐 Is my payment information secure?

Payments are processed through Shopify and authorized payment providers using secure checkout technology.

NAVA VISION does not directly store complete payment-card information on its own systems.

📧 Will I receive an order confirmation?

Yes. After successfully placing an order, you should receive an order-confirmation email at the address provided during checkout.

Please check your spam or promotions folder if the email does not appear in your inbox.

Contact us if you still cannot locate the confirmation.

⏳ How long does order processing take?

Orders are generally processed within 1–3 business days after payment authorization.

Business days are Monday through Friday, excluding United States public holidays.

Processing time is separate from shipping time.

🚚 How long does delivery take?

Estimated delivery times after processing are:

  • United States: 6–12 business days

  • International destinations: 7–15 business days

Delivery dates are estimates and may be affected by carrier delays, customs processing, weather, public holidays, remote locations, or other circumstances outside our control.

🔎 How can I track my order?

A shipping-confirmation email containing available tracking information will be sent after the order ships.

Tracking may take 24–72 hours to update after the shipping label is created.

You may also use the Track Order page on our website.

📦 Can my order arrive in multiple packages?

Yes. Large products or orders containing multiple items may be shipped separately.

Separate packages may have different tracking numbers and may arrive on different dates.

✏️ Can I change my shipping address?

Contact us as soon as possible after placing the order.

We will try to update the address before fulfillment begins, but changes cannot be guaranteed once the order has entered processing or shipped.

Customers are responsible for checking that the delivery address is complete and accurate before submitting the order.

❌ Can I cancel my order?

Cancellation requests should be submitted as soon as possible.

We will make reasonable efforts to cancel the order before fulfillment begins. However, cancellation cannot be guaranteed after the order enters processing or ships.

If the order has already shipped, you may request a return after delivery under our Return and Refund Policy.

🔄 What is your return policy?

Eligible products may be returned within 30 days of delivery.

Approved returns include:

  • Free return shipping

  • No restocking fee

Products must meet the eligibility requirements described in our Return and Refund Policy.

Do not return a product before receiving return authorization and instructions.

🏷️ Can Final Sale products be returned?

Products clearly marked Final Sale before purchase are not eligible for standard returns.

This restriction does not apply when an item arrives damaged, defective, incorrect, materially different from its description, or where applicable law requires a return.

📦 What should I do if my order arrives damaged or incomplete?

Inspect your order promptly after delivery.

Contact us with:

  • Your order number

  • A description of the issue

  • Photos or videos of the product

  • Photos of the packaging and shipping label

  • Details of any missing components

Depending on the circumstances, we may provide replacement parts, a replacement product, an exchange, or an appropriate refund.

💰 How long does a refund take?

Approved refunds are issued to the original payment method.

We aim to process refunds within 5 business days after the returned product has been received and inspected.

Your bank, card issuer, or payment provider may require additional time to display the funds.

🌍 Do you ship internationally?

Yes, we ship to eligible international destinations.

International availability may depend on the product, destination, carrier service, and local restrictions.

Customers may be responsible for customs duties, import taxes, or related charges unless checkout states that these costs are included.

⭐ Are product reviews verified?

We aim to display genuine customer feedback and do not knowingly publish fraudulent reviews.

Reviews may be moderated when they contain spam, unlawful content, private information, or material unrelated to the product experience.

🛡️ Do your chairs cure or treat back pain?

NAVA VISION products are designed to support comfort and everyday workspace use.

They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

Customers with health concerns should consult a qualified healthcare professional.

🧽 How should I care for my chair?

Care instructions may vary by material and model.

In general:

  • Clean surfaces using a soft cloth

  • Avoid harsh chemicals unless approved for the material

  • Keep the chair away from excessive moisture and heat

  • Check screws and adjustable components periodically

  • Do not exceed the stated weight capacity

  • Stop using the chair if a component becomes damaged or unstable

Review any product-specific care instructions supplied with your order.

📞 Still Need Help?

For product questions, order support, shipping assistance, returns, refunds, or other inquiries, contact:

NAVA VISION
Operated by WZLCD LLC

Business Address:
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States

Email: contact@navavision.com
Phone: +1 505-523-6545
Contact Page: Contact Us