Refund policy

Last updated: July 17, 2026

At NAVA VISION, customer satisfaction is important to us. This policy explains the eligibility requirements, procedures, and timelines for returns, refunds, exchanges, replacements, and order cancellations.

📅 30-Day Return Window

Eligible products may be returned within 30 days of delivery.

The return period begins on the date the shipping carrier confirms that the order was delivered. Return requests received after 30 days may not be accepted unless required by applicable law.

✅ Return Eligibility

To qualify for a return, the product must:

  • Be returned within 30 days of delivery

  • Be in the same general condition in which it was received

  • Include all original parts, accessories, tools, manuals, and components

  • Be free from damage caused by misuse, neglect, improper assembly, or unauthorized modification

  • Be securely packaged for return

  • Include valid proof of purchase or the original order number

Customers may reasonably inspect and test the product after delivery. However, products showing excessive use, missing components, intentional damage, or damage caused after delivery may not qualify for a full refund.

Original packaging is recommended whenever available, but it is not required if the product can be returned safely in suitable protective packaging.

📩 How to Request a Return

A return request must be submitted before the product is shipped back.

When submitting a request, please provide:

  • Full name

  • Order number

  • Product being returned

  • Reason for the return

  • Photos or videos when reporting damage, defects, missing parts, or an incorrect product

After the request is reviewed, return authorization and shipping instructions will be provided.

Products must not be returned without prior authorization. Unauthorized returns may be delayed, refused, or returned to the sender.

Do not ship a return to the business address unless that address is specifically confirmed in the return instructions.

🚚 Free Return Shipping

We provide free return shipping for approved returns.

Once a return is authorized, the customer will receive a prepaid return shipping label or another approved return method at no cost.

The provided instructions and authorized shipping method must be followed. Return shipping expenses paid independently without prior approval may not be reimbursed.

Returned products must be packaged securely. Large products should be carefully disassembled where applicable and packed to prevent damage during transportation.

Damage caused by insufficient return packaging may affect refund eligibility.

📦 Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect the product promptly after delivery.

A customer should contact us if the product:

  • Arrives damaged

  • Is defective

  • Is different from the product ordered

  • Is missing essential parts or accessories

  • Is materially different from its description

For faster assistance, visible shipping damage should be reported within 7 days of delivery, whenever reasonably possible. This does not reduce the 30-day return period or any mandatory rights available under applicable law.

Photos or videos of the product, packaging, shipping label, damaged area, or missing components may be requested.

Depending on the circumstances and product availability, the available resolution may include:

  • Replacement parts

  • A replacement product

  • An exchange

  • A full refund

  • A mutually agreed partial refund

Approved claims involving damaged, defective, incorrect, or incomplete products will not be charged return shipping or restocking fees.

🔄 Exchanges and Replacements

Exchanges or replacements may be offered for products that arrive damaged, defective, incomplete, or incorrect.

For preference-based changes, such as requesting another model, color, or product, the original item may need to be returned for a refund before a new order is placed.

All exchanges and replacements are subject to product availability.

🏷️ Final Sale Items

Products clearly marked “Final Sale” before purchase are not eligible for standard returns or exchanges.

Final Sale restrictions do not apply when:

  • The product arrives damaged or defective

  • An incorrect product is delivered

  • Essential components are missing

  • The product is materially different from its description

  • A refund or return is required under applicable law

A promotional price or discount does not automatically make a product Final Sale unless it is clearly labeled as such before checkout.

💰 Refund Process

Once the returned product is received, it will be inspected to confirm compliance with this policy.

The customer will be notified by email when the return is received and when the refund decision has been completed.

Approved refunds will be issued to the original payment method used for the purchase. Refunds generally cannot be transferred to another card, bank account, or payment method.

We aim to process approved refunds within 5 business days after the return inspection is completed. Banks, card issuers, and payment providers may require additional time to display the funds.

💳 Return Fees

For approved returns:

  • Return shipping is free

  • No restocking fee is charged

A refund may be reduced if the returned product:

  • Is missing parts or accessories

  • Has been damaged after delivery

  • Shows excessive use

  • Was incorrectly assembled

  • Has been modified or altered

  • Is not the same product originally purchased

Any proposed deduction or partial refund will be explained before it is processed.

Optional expedited, express, or priority shipping fees are generally non-refundable unless the return resulted from our error or applicable law requires otherwise.

❌ Order Cancellations

Cancellation requests should be submitted as soon as possible after the order is placed.

We will make reasonable efforts to cancel an order before processing or shipment begins. However, cancellation cannot be guaranteed after fulfillment has started.

If the order has already shipped, the customer may request a return after delivery in accordance with this policy.

Approved cancellations will be refunded to the original payment method.

📍 Refused or Undeliverable Orders

Customers are responsible for providing a complete and accurate delivery address.

Orders returned because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, or an unauthorized refusal will be reviewed after the package is received.

Any eligible refund will be issued after inspection. Additional costs caused by incorrect customer-provided information may be deducted where permitted by law.

🔎 Lost Packages

Customers should contact us when an order has not arrived within the stated delivery timeframe.

When tracking shows that a package was delivered, the customer should first:

  • Check the delivery area

  • Confirm the shipping address

  • Ask household members or neighbors

  • Contact the local shipping carrier

We will assist with eligible carrier investigations. A replacement or refund will be determined after reviewing the tracking information and investigation results.

🌍 International Returns

International customers may request eligible returns within the same 30-day return window.

Approved international returns qualify for free return shipping using the instructions provided by NAVA VISION.

International returns must not be shipped independently because a specific carrier, return location, or customs documentation may be required.

Nothing in this policy limits mandatory consumer rights available under applicable local law.

🛡️ Return Abuse and Fraud Prevention

We reserve the right to investigate or refuse returns involving suspected:

  • Fraudulent claims

  • Product substitution

  • Intentional product damage

  • False damage reports

  • Unauthorized alterations

  • Repeated misuse of the return process

  • Products not purchased from NAVA VISION

This provision does not limit legitimate consumer rights.

📞 Contact Us

For assistance with a return, refund, cancellation, exchange, replacement, or damaged order, contact:

NAVA VISION
Operated by WZLCD LLC

Business Address:
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States

Email: contact@navavision.com
Phone: +1 505-523-6545
Contact Page: Contact Us