Shipping policy

Last updated: July 17, 2026

Thank you for shopping with NAVA VISION, operated by WZLCD LLC. This Shipping Policy explains our order-processing times, estimated delivery times, tracking procedures, international shipping terms, and how shipping-related issues are handled.

📦 Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding weekends and United States public holidays.

Order processing may include:

Payment verification
Fraud-prevention screening
Product preparation
Packaging
Shipping-label creation
Carrier collection

Orders placed during weekends or public holidays will begin processing on the next business day.

Processing time is separate from delivery time.

🚚 Estimated Delivery Times

After an order has been processed and handed to the shipping carrier, estimated delivery times are:

United States: 6–12 business days
International destinations: 7–15 business days

These timeframes are estimates and do not represent guaranteed delivery dates.

Delivery may take longer because of carrier delays, customs inspections, severe weather, public holidays, high-volume periods, remote delivery locations, supply interruptions, or other circumstances outside our reasonable control.

🌍 Shipping Destinations

We ship within the United States and to eligible international destinations.

Available shipping options may vary depending on:

Customer location
Product size or weight
Carrier availability
Local delivery restrictions
Customs regulations

If we are unable to ship an order to the address provided, we will contact the customer and issue an appropriate refund if the order cannot be fulfilled.

💳 Shipping Charges

Applicable shipping charges are displayed during checkout before payment is completed.

Shipping costs may depend on:

Delivery destination
Package dimensions
Product weight
Selected shipping method
Applicable carrier rates

Customers will not be charged additional shipping fees after checkout unless they request an approved change that results in additional delivery costs.

📍 Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before submitting an order, please confirm:

Recipient’s full name
Street address
Apartment, suite, or unit number
City, state, and postal code
Country
Telephone number

NAVA VISION is not responsible for delays, failed deliveries, or additional costs caused by incorrect, incomplete, or outdated customer-provided information.

✏️ Address Changes

We will attempt to update the address before fulfillment begins, but changes cannot be guaranteed once the order has entered processing or has been transferred to the carrier.

After shipment, address changes may be unavailable or may require approval from the shipping carrier.

Customers may be responsible for costs resulting from an address change requested after fulfillment has begun.

🔎 Order Tracking

When tracking information becomes available, a shipping-confirmation email will be sent to the email address provided during checkout.

Tracking information may require 24–72 hours to update after the shipping label is created.

A tracking status that shows “Label Created” or a similar message generally means that the carrier has received shipment information but may not yet have completed the first physical scan.

Customers may also use the tracking page available on our website.

📦 Multiple Packages

An order containing multiple products or large items may be delivered in separate packages.

Packages from the same order may:

Have different tracking numbers
Be shipped by different carriers
Arrive on different dates

Receiving one package does not necessarily mean that the entire order has been delivered.

🪑 Large or Oversized Products

Certain products may be shipped in large or heavy packages and may require additional handling.

Customers should inspect large packages carefully upon delivery and follow the product instructions when moving, unpacking, or assembling the item.

Depending on the carrier and destination, oversized packages may require a signature, delivery appointment, or additional delivery coordination.

⏳ Shipping Delays

Although we make reasonable efforts to meet the stated delivery estimates, delays may occur because of circumstances outside our control.

Possible causes include:

Severe weather
Carrier disruptions
Customs processing
Public holidays
High seasonal demand
Transportation interruptions
Remote delivery locations
Incorrect address information
Government restrictions
Unexpected supply-chain issues

If a material delay affects an order, we will provide available information and assistance.

Customers may contact us when an order has exceeded the estimated delivery timeframe.

🌐 International Orders, Duties and Taxes

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

Customs authorities may require additional information before releasing a shipment.

Customs processing times are controlled by local authorities and may extend the estimated delivery period.

Customers are responsible for confirming that the purchased product may be lawfully imported into their destination country.

🚫 Failed Delivery Attempts

Shipping carriers may make one or more delivery attempts depending on local procedures.

Customers are responsible for monitoring tracking information and responding to carrier notices.

A package may be returned to the sender if:

The address is incorrect or incomplete
The recipient is unavailable
A required signature is not provided
The package is not collected
Delivery is refused without prior authorization
Customs duties or required information are not provided

Orders returned because of customer-provided address errors or unsuccessful delivery may be reviewed after the package is received.

Any refund or reshipment will be handled according to the circumstances and applicable law.

📭 Lost Packages

If tracking shows the package as delivered, please first:

Check the delivery area
Check entrances, reception areas, garages, and mailrooms
Ask household members, neighbors, or building staff
Confirm the shipping address
Contact the local carrier

We will assist with an eligible carrier investigation.

A refund or replacement may be offered after the tracking information and carrier investigation have been reviewed.

⚠️ Damaged Packages

Please inspect your package promptly after delivery.

If the product or packaging arrives damaged, contact us as soon as reasonably possible and provide:

Order number
Description of the damage
Photos of the package
Photos of the product
Photo of the shipping label
Details of any missing components

Please keep the original packaging until the claim has been reviewed.

Eligible damaged, defective, incorrect, or incomplete orders will be handled according to our Return and Refund Policy.

❌ Order Cancellations

Cancellation requests should be submitted as soon as possible after the order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins. However, cancellation cannot be guaranteed once the order has entered processing or has shipped.

If an order has already shipped, the customer may request a return after delivery according to our Return and Refund Policy.

🔄 Refused Shipments

Customers should not refuse a shipment unless instructed to do so by our customer-support team.

Unauthorized refusal may cause delays and additional carrier charges.

Refund eligibility for refused shipments will be reviewed after the package has been returned and inspected.

This does not limit any mandatory consumer rights available under applicable law.

🛡️ Risk of Loss

Risk of loss and legal title to purchased products transfer according to applicable law and the delivery arrangement used for the order.

Nothing in this policy limits any legal rights or protections that cannot lawfully be excluded.

📝 Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in our shipping methods, carrier arrangements, legal requirements, or business operations.

The revised policy will be posted on this website with an updated Last updated date.

📞 Contact Us

For questions about order processing, delivery, tracking, damaged packages, or shipping delays, contact:

NAVA VISION
Operated by WZLCD LLC

Business Address:
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States

Email: contact@navavision.com
Phone: +1 505-523-6545
Contact Page: Contact Us

Item added to your cart