Contact information

Last updated: July 17, 2026

Thank you for visiting NAVA VISION. Our customer support team is available to assist with questions about our products, orders, payments, shipping, returns, refunds, and other store-related matters.

💬 How We Can Help

You may contact us for assistance with:

  • Product information and specifications

  • Order status and tracking

  • Shipping or delivery questions

  • Address correction requests

  • Damaged, defective, incorrect, or incomplete orders

  • Returns, refunds, exchanges, and cancellations

  • Payment or checkout issues

  • Website accessibility or technical concerns

  • Privacy requests and account-related questions

📦 Order Support

When contacting us about an existing order, please provide:

  • Your full name

  • Order number

  • Email address used during checkout

  • A clear description of your question or concern

For damaged, defective, incorrect, or incomplete products, please include clear photographs or videos of the product, packaging, shipping label, and affected area when possible.

Providing complete information helps us review and resolve your request efficiently.

🔄 Returns and Refunds

All returns require prior authorization.

Please contact us before sending any product back. Approved returns will receive the applicable return instructions and prepaid return shipping information.

Do not ship returns directly to our business address unless our support team specifically confirms that address in writing.

For complete eligibility requirements, procedures, and timelines, please review our Return and Refund Policy.

✏️ Order Changes and Cancellations

Contact us as soon as possible if you need to correct a shipping address or request an order cancellation.

We will make reasonable efforts to assist before fulfillment begins. However, changes or cancellations cannot be guaranteed after an order has entered processing or has shipped.

🔐 Privacy Requests

Depending on your location, you may have rights regarding access, correction, deletion, portability, or certain uses of your personal information.

Privacy requests may be submitted using the contact methods below. You may also use the Your Privacy Choices link available in the website footer to manage applicable data-sharing and targeted-advertising preferences.

For more information, please review our Privacy Policy.

⚠️ Important Notice

Our business address is provided for legal and customer-contact purposes. It should not be treated as a retail location, customer pickup location, or return warehouse unless we expressly confirm otherwise.

Please do not send cash, checks, products, or unsolicited packages to this address.

📞 Contact Details

NAVA VISION
Operated by WZLCD LLC

Business Address:
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States

Email: contact@navavision.com
Phone: +1 505-523-6545
Contact Form: Contact Us